The Challenge: Cold Rooms, High Bills, Unclear Options Andrew (name changed for privacy) and his partner live in their semi-detached 1930s home in Lancaster. Despite using a gas boiler, a gas fire, and occasionally an electric wall heater, they’ve consistently...
Janet (not her real name) is a resident of Morecambe who recently benefited from the Cosy Homes in Lancashire (CHiL) scheme. Through this council-backed initiative, she had solar panels installed on her roof and a home battery added to store excess solar power. Not...
Background: Mark (not his real name) is a resident of Blackpool living in a terraced property with his family, including his young autistic son. Lately, Mark had become increasingly worried about persistent damp patches and peeling wallpaper inside his home. Unsure of...
Background:Mrs Kaur (not her real name) lives with her husband in a large, owner-occupied property in Preston (PR1). The couple are on a low income—Mrs Kaur works part-time and receives Universal Credit, while her husband claims Personal Independence Payment (PIP)....
Background:Mr and Mrs Wilson (not their real name) , both older residents in Pilling (PR3), had solar panels and a battery system installed last year through Cosy Homes. They faced issues registering for the Smart Export Guarantee (SEG) with British Gas, as they...
Background:Rose (not her real name) lives in a rented property in Fleetwood and was referred to Greener Homes via Cosy Homes Lancashire after initially contacting Citizens Advice. She manages multiple long-term health conditions, including autoimmune disorders, which...
Background:Laura (not her real name) had new electric storage heaters installed in her home through the Cosy Homes scheme. She was unaware that these heaters required an Economy 7 electricity tariff to be cost-effective, which led to some complications with her energy...
Background:Patrick (not his real name), calling from Scotland, reached out to Greener Homes on behalf of his mother, who is in her 90s and lives alone in Leyland. Her main source of heating—a hallway gas fire that previously served both floors—had broken down, leaving...