Background:Mrs Kaur (not her real name) lives with her husband in a large, owner-occupied property in Preston (PR1). The couple are on a low income—Mrs Kaur works part-time and receives Universal Credit, while her husband claims Personal Independence Payment (PIP)....

Background:Patrick (not his real name), calling from Scotland, reached out to Greener Homes on behalf of his mother, who is in her 90s and lives alone in Leyland. Her main source of heating—a hallway gas fire that previously served both floors—had broken down, leaving...